Policies and Procedures

DELIVERY GUIDE

Your order will be dispatched the next day after full payment confirmation and you must ensure your shipping details are correct. You can also provide delivery instructions to let the courier know where you would like your parcel to be left at the specified delivery.

If you are not at the address and the delivery cannot be left in a safe place, a calling card will be left, you can pick up your parcel from your nearest Popshop or Popstation or you will organize re-delivery with the courier.

Bing Han International Australia does not ship internationally.

TRACK YOUR PARCEL

To track your order with the tracking link

• You will receive a shipping confirmation email and/or SMS once your order leaves the warehouse.
• The confirmation will include a tracking link.
• Click on the link to see the tracking number (e.g. CPBAINZ2000127000) and an estimated delivery time.

ESTIMATED DELIVERY TIMES

CouriersPlease and AusPost committed to deliver your order as per lead time.

We understand that delays of any length can be frustrating. Due to COVID-19, the courier companies are prioritizing on the delivery of medical supplies and we are doing everything possible to keep all orders moving and delivering them as safely and quickly as possible.

Some regional areas may take up to 30 days to deliver. Please use the ETA given by the courier.

Please note:
The delivery dates are estimates only. We will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays, peak delivery times or weather conditions may not allow this to always be possible.

DELIVERY FEES

Delivery fees for Independent Distributors and VIP customers

ITEM BACKORDER

We sometimes experience greater demand for the product than expected or an unforeseen delay in the shipment of goods. When stock ran out, we will put your order as backorder and advise you with an expected dispatch day.

1. Full payment is required for order completion.
2. Two payment options are available:
   1. Card payment
      Members will be guided to the payment page where their cards will be charged securely. A surcharge of 1.25% applies.
   2. Bank transfer
      A reference number will be given for members to use as the transaction reference.

3. Orders cannot be cancelled once it is shipped.
4. In the event where refund is requested due to change of mind, the following should be noted:
   1. Product(s) must be returned in resaleable condition as determined by Bing Han
   2. Requests must be submitted within 15 business days of purchase
   3. Shipping cost will not be refunded
   4. Cost of returning will be at customers/members’ expense
   5. Refund amount is the full purchase price less any rebate, commission and/or bonus paid
   6. Refund payments will be issued within 21 days once refund request is granted and refunded product(s) is received
   7. If a refund request is denied (eg. returned product is not in resaleable condition). A fee to send the product back to the customer/member is required to be paid within 30 days. If this fee is not paid within 30 calendar days, the returned product(s) will be deemed as forfeited.

This privacy notice discloses the privacy practices for binghanaustralia.com.au. This privacy notice applies solely to information collected by this website. It will notify you of the following:

• What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
• What choices are available to you regarding the use of your data.
• The security procedures in place to protect the misuse of your information.
• How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Orders

We request information from you on our order form. To purchase on our website, you must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fulfil your orders. If we have trouble processing an order, we'll use this information to contact you.

Cookies

We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to login a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via admin@binghan.au

1. Domestic involvement: A Husband and wife may each have their own Distributorship, however, under no circumstances may husband and wife be sponsored in different distributorship Either the husband or wife must be the sponsor of the other(s). Any attempt at cross-line sponsoring will be terminated by BH.
2. Cooling off period: All members are entitled 10 business days of cooling off period, starting from the day you received the tax invoice. For refund procedures, please refer to our Payment and Returns Policy.
3. Administration fee: A admin fee applies at times of commission payout. The fee calculation is based on the size of the business group. Each page of the generation chart incurs an admin fee of $1.65 (GST inc). The admin fee is waived when the commission payout is less than $100.
4. Renewal: An Independent Distributor may renew their Agreement 30 days prior to the expiry date of their membership. To renew their membership, the independent distributor must pay a renew fee and satisfy the purchase volume according to their levels (refer to the website). An expired account will not be deleted from the system. However, the member can no longer make any purchase nor sponsor new members. Expired members can renew their agreement online at anytime, as long as they satisfy the purchase volume requirement and pay the renewal fee.
5. Buy Back Policy: Upon termination of an Independent Distributor Agreement (either initiated by Bing Han or the member), the member may return, at their expense, any unsold, and resalable products, purchased within the previous 12 months. We will refund the original cost less a 10% administration charge and any related commissions paid. If the returned product is not in resaleable condition, a re-send fee is payable within 30 days to send the product back. If this fee is not paid, the return product will be deemed as forfeited.
6. Cascading Restraints: The terminated member cannot operate as a competition to Bing Han as in Australia within 1 year of termination.

In most cases, tax invoices are issued by a supplier. However, in special cases, Bing Han International Australia, as the recipient of the goods or services, may issue a tax invoice for your services. This is known as a recipient-created tax invoice (RCTI). It is for suppliers who are registered for GST when the invoice is issued. If you are not registered for GST and you will be issued a recipient-created payment invoice (RCPI).

The rules apply to RCTI and RCPI, where:

Supplier - is the Independent Distributor
Supplies - is the provision of services for which rebates or bonuses are paid
Recipient - is Bing Han International Australia
RCTI - is Recipient-Created Tax Invoices
RCPI - is Recipient-Created Payment Invoices
ABN - is Australian Business Number
GST - is the goods and services tax
Tax Invoice - includes an adjustment notice
Payment Invoice - includes an adjustment notice

• Recipient can issue an RCTI if:

• the supplier is registered for GST
• the supplier agree that the recipient can issue an RCTI in respect of the supplies
• the supplier will not issue tax invoice in respect of the supplies
• the agreement is current and effective when recipient issue the RCTI

• the goods or services being sold under the agreement are of the type that ATO has determined can be invoiced using an RCTI

• the recipient is not required to make payment of GST to the extent that the supplier’s liability to make a payment for GST to the ATO has ceased

Recipient’s written agreement can either be a separate document specifying the supplies, or recipient can embed this information or specific terms on the tax invoice. The above terms are modified in accordance with current Goods and Services Tax Rulings as required for the issuance of a RCTI from time to time. If for any reason the supplier’s liability to GST in respect of any supplies made by it under the Agreement is increased or reduced, then the amount paid by the recipient in respect of that Supply must be increased or decreased (as the case may require) by a similar amount. The recipient will stop issuing RCTIs once any of the requirements for issuing RCTIs are no longer met.

• Recipient can issue an RCPI if:
• the supplier has quoted their ABN but is not registered for GST, or
• the supplier has not quoted their ABN but signed the “Statement by a supplier” form and submitted it to the recipient to keep for 5 years
• the supplier agrees that the recipient can issue RCPI in respect of the supplies
• the supplier will not issue payment invoice in respect of the supplies
• the agreement is current and effective when recipient issue the RCPI
• the goods or services being sold under the agreement are of the type that ATO has determined can be invoiced using a compliant payment invoice

Recipient’s written agreement can either be a separate document specifying the supplies, or recipient can embed this information or specific terms in the payment invoice. If for any reason the supplier’s liability to the payment in respect of any supplies made by it under the agreement is increased or reduced, then the amount paid by the recipient in respect of that supply must be increased or decreased (as the case may require) by a similar amount. The recipient will stop issuing RCPIs once any of the requirements for issuing RCPIs are no longer met.